328i Privacy Policy – User Data Protection
Your privacy is our priority. This policy explains how 328i collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Effective date: 1 January 2026. This policy is subject to Malaysian data protection laws.
1Information We Collect
When you register and use the 328i platform, we collect various categories of information to ensure our services function correctly and securely. The following are the types of information collected:
Account & Identity Information
- Your full name, date of birth, and registered mobile number.
- The email address used for login and communications.
- Passwords in encrypted form — we do not store passwords in plain text.
Payment & Transaction Information
- Deposit and withdrawal details in Malaysian Ringgit (RM/MYR).
- Payment methods used, such as Touch 'n Go, GrabPay, or FPX.
- In-platform transaction history, including date, amount, and activity type.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address and approximate location data (state/city) for security purposes.
- Usage data such as pages visited, session duration, and login frequency.
2How Your Information Is Used
Platform Operations
Managing user accounts, processing RM deposits and withdrawals, verifying identity, and enabling access to all 328i platform features including Sports Betting, casino, and lottery.
Security & Verification
Detecting unusual activity, preventing fraud, and protecting your account from unauthorised access. Device and IP data are used to verify that logins are legitimate.
Service Communications
Sending important account notifications, transaction confirmations, customer support responses, and platform policy updates via email or in-app notifications.
Platform Improvements
Analysing aggregated usage data to understand navigation patterns, improve platform performance, and keep the 328i interface consistently user-friendly for Malaysian users.
4Data Storage, Security & Third-Party Sharing
Data Security
328i employs multiple technical measures to protect users' personal data. All data transmitted between your device and our servers is secured with SSL/TLS encryption. Sensitive data such as passwords is stored in hashed form and cannot be read back in plain text. Access to internal databases is restricted to authorised personnel only.
Your data is stored on protected servers located in zones that comply with industry security standards. Retention periods depend on operational requirements and legal obligations applicable in Malaysia.
Sharing With Third Parties
328i does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment service providers (such as FPX, Touch 'n Go) required to process your MYR transactions — they are bound by strict confidentiality agreements.
- Competent authorities where required by Malaysian law or a valid court order.
- Technical service providers that assist in the operation and maintenance of the platform, subject to appropriate data protection agreements.
5Your Rights as a User
As a 328i user, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team via email at [email protected].
You have the right to request a copy of the personal data we hold in relation to your account.
You may request corrections to any inaccurate or incomplete information in your account.
You may request account closure and data deletion, subject to legal record-keeping requirements.
6Policy Changes & How to Contact Us
Privacy Policy Updates
328i reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via in-platform notifications or to your registered email address. The latest version of this policy is always available on this page, with an updated effective date. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.
Contact Support Team
If you have any questions, concerns, or requests regarding our privacy policy or your personal data, please contact us via:
- Email: [email protected]
- Service language: Malay and English
You can also visit the FAQ for answers to common questions about your account, payments, and data privacy. For full details on the platform's terms of use, please refer to the Terms & Conditions us.
Other Policy Documents
Fully understand your rights and responsibilities as a 328i user by reading the relevant policy documents.